Customer Service Associate

DLF Canada /North America SBU is currently recruiting for a Customer Service Associate for our Surrey BC, Canada operation. 

DLF Group is the world leader in the development and sale of high-quality grass seeds for the agricultural and (professional) lawn market. By continuously developing new innovative varieties and products, and with a strong focus on quality and reliability, DLF Group offers demonstrable value to the business of their customers and other relationships.

DLF North America SBU is one of our four Strategic Business Units. DLF employees are characterized by a high level of competency, passion, and commitment. Together with an entrepreneurial mindset and a flat organization, this contributes to DLF’s unique agility.

Come grow with DLF!

Explore DLF More:  https://dlf.com (Global) & https://ca.dlf.com (Canada)

Position Summary

The Customer Service Associate (CSA) supports customers across the grass seed value chain, including distributors, retailers, landscapers, farmers, and turf professionals. This role is responsible for order processing, customer inquiries, coordination with operations and sales, and ensuring a high-quality customer experience within the grass seed industry.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries related to grass seed products, availability, pricing, and specifications.
• Process customer orders accurately, including order entry, confirmations, changes, and invoicing support.
• Coordinate with production, warehousing, logistics, and sales teams to ensure timely order fulfillment.
• Provide product information such as seed varieties, blends, application uses, and regulatory requirements.
• Handle customer concerns, complaints, and returns in a professional and timely manner.
• Maintain accurate customer records, contracts, and pricing details within company systems.
• Support sales representatives with quotes, forecasts, and customer follow-ups.
• Ensure compliance with industry regulations, labeling standards, and internal quality procedures.
• Participate in continuous improvement initiatives to enhance the customer experience.

Qualifications

• High school diploma or equivalent; post-secondary education in agriculture, business, or a related field is an asset.
• 1–3 years of customer service, order management, or administrative experience.
• Previous experience in agriculture, seed, turf, or horticulture industries is preferred.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills. Basic math skills required.
• Proficiency with Microsoft software Navision, Excel, Word, Outlook, Sharepoint.

Knowledge & Skills

• Understanding of grass seed products, agricultural cycles, and seasonal demand patterns (or willingness to learn).
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and customer-centric mindset.
• Ability to work independently and collaboratively with cross-functional teams.
• Professional, courteous, and solution-oriented approach to customer interactions.

Working Conditions

This position is primarily office-based, with regular use of computers and phone systems. Occasional interaction with warehouses or production facilities may occur. Seasonal workload fluctuations are expected in alignment with the grass seed sales cycle.

Disclaimer

This job description is not intended to be all-inclusive. Duties and responsibilities may change based on business needs.

Compensation and Benefits:

This position comes with a competitive compensation plan that includes a base salary, benefits, Group RRSP option with company matching program. Compensation will be based on experience.

Why work for DLF?

We do good things! Grass is more than just a pretty sight – it helps fight climate change by trapping carbon and preventing soil erosion, making it a vital ally in preserving the environment. Grass acts as a natural filter, purifying water and improving air quality, while also providing essential habitats for diverse wildlife, showcasing its crucial role in supporting biodiversity and sustaining ecosystems. Grass feeds animals. Grass produces oxygen. Grass provides beauty. Just a few reasons.... and many more! Check us out!

Ready to make an impact? We invite you to come and grow with us!

If you meet the above qualifications and are interested in joining our DLF team, please apply to the role on our careers page. https://careers.dlf.com under the North America division.

We thank all applicants who apply, but only those applicants selected for an interview will be contacted.

DLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection, and placement process. Alternate formats available upon request.