Customer Service Representative

DLF North America is currently recruiting for a Customer Service Representative for our operation located in Albany, Oregon.

DLF Group is the world leader in the development and sale of high-quality grass seeds for the agricultural forage and (professional) lawn markets. By continuously developing new innovative varieties and products, and with a strong focus on quality and reliability, DLF Group offers demonstrable value to the business of their customers and other relationships.

DLF North America SBU, is one of our four Strategic Business Units. DLF employees are characterized by a high level of competency, passion, and commitment. In everything we do we act with respect, trust and integrity.

Come grow with DLF!

Check us out www.dlf.com (Global) & www.us.dlf.com (USA) & www.ca.dlf.com (CA) & visit our careers page at https://careers.dlf.com.

About the job

The Customer Service Representative is responsible for processing orders in a timely manner and oversees the workflow of all order and blend processing, including preparation of reports, charts, and other statistics to support the sales department. This role will initiate and track orders to completion. The Customer Service Representative will also act as a liaison in handling and resolving complex customer requests or complaints. This role works with many different departments, therefore, the ability to work collaboratively and positively with multiple departments is required. It will be important to have the skills necessary to build connections with both internal and external customers.

Job Responsibilities:

• Receive, transcribe, blend and process customer orders/requests. Special attention to accuracy and on time fulfillment required. Responsible for order success.
• Maintain communication with sales, customers, and supervisor on any issues, inquires and/or correspondences.
• Monitor and replenish stock of raw and finish goods to support prompt order turnaround.
• Prioritize and coordinate with warehouses and transportation to ensure on time shipment.
• Work with inventory control and grower services to ensure product availability.
• Offer meaningful solutions, based on specified needs for customer requirements.
• Maintain a positive attitude and calmy response to customers and co-workers.
• Navigate between multiple database software.
• Assisting with other duties as assigned.

Qualifications:

• Excellent verbal, written, listening and interpersonal communication skills.
• Strong organizational, multi-tasking, prioritization skills and follow through skills. Ability to perform detailed work with a high degree of accuracy.
• 2+ years of similar experience in increasingly responsible roles.
• Ability to manage multiple concurrent projects.
• Self-motivated and ability to remain focused in an open office space.
• Ability to make calculations such as discounts, estimates, dimensional weight, and percentages.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Publisher, and Outlook).
• Ability to work overtime hours as necessary.

Compensation and Benefits: 

DLF USA Inc. offers a competitive compensation plan with base pay, benefits that include medical, dental, vision, life and disability insurance, a 401k plan, paid holidays, and vacation & paid personal days.

Why work for DLF? 

We do good things! Turf grass is more than just a pretty sight – it helps fight climate change by trapping carbon and preventing soil erosion, making it a vital ally in preserving the environment. Grass acts as a natural filter, purifying water and improving air quality.  Perennial forage grass and legume crops also provide essential habitats for diverse wildlife, showcasing the crucial role of supporting biodiversity and sustaining ecosystems. Grass, alfalfa and clover feed animals and produce oxygen. Just a few reasons.... and many more! Check us out!

Ready to make an impact? We invite you to come and grow with us!

If you meet the above qualifications and are interested in joining our DLF team, please apply to the role on our careers page. https://careers.dlf.com. Please upload your resume and a cover letter highlighting your talent and why you fit this role.

We thank all applicants who apply for this position but advise only those applicants selected for an interview will be contacted.

DLF USA Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection, and placement process. Alternate format available upon request.