Customer Service

DLF North America is currently recruiting for an on-site Customer Service Representative  for our operation located in Windsor, WI.

DLF Group is the world leader in the development and sale of high-quality grass seeds for the agricultural and (professional) lawn market. By continuously developing new innovative varieties and products, and with a strong focus on quality and reliability, DLF Group offers demonstrable value to the business of their customers and other relationships.

DLF North America SBU, is one of our four Strategic Business Units. DLF employees are characterized by a high level of competency, passion, and commitment. In everything we do we act with respect, trust and integrity.

Come grow with DLF!

Check us out www.dlf.com (Global) & visit our careers page at https://careers.dlf.com.

About the Job

The Customer Service Representative delivers prompt, professional, and customer-focused support across multiple communication channels, including phone, live chat, email, and in-person interactions. This role requires excellent communication skills, a positive demeanor, and the ability to build lasting customer relationships while ensuring accurate and timely support.

Job Summary:

As a key point of contact for customers, the Customer Service Representative ensures seamless interactions by combining product knowledge, problem-solving, and a customer-first mindset. Beyond handling inquiries, this role supports daily operational tasks such as order processing, shipping coordination, and administrative responsibilities. Success in this position depends on adaptability, teamwork, and a strong commitment to delivering efficient, accurate, and high-quality service that enhances the overall customer experience.

Reports to: E Commerce Sales Manager

Essential Duties and Responsibilities:

• Answer and route incoming calls to the appropriate team members.

• Develop a comprehensive understanding of the product lines to provide effective customer support.
• Interact with customers via phone, email, live chat, and social media platforms.
• Assist retail customers with order pickups.
• Act as the primary contact for customer inquiries regarding products and services.
• Collaborate with team members to streamline processes and enhance the overall customer experience.
• Communicate proactively with internal departments to ensure timely and accurate support and shipments.
• Provide administrative support for Amazon order processing.
• Print and organize shipping labels to ensure precise order fulfillment.
• Perform end-of-day responsibilities, including confirming tracking information for customers.
• Maintain strong organizational skills, time management, and a sense of urgency in daily tasks.
• Stay informed and adaptable to seasonal, existing, and emerging trends.
• Support additional tasks and responsibilities as assigned.

Qualifications:

• Minimum of 2 years of customer service experience.
• Proficiency with  Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn new software.
• Excellent verbal and written communication skills, with a professional and customer-focused demeanor.
• Strong attention to detail with the ability to meet tight deadlines and ensure shipment accuracy.
• Ability to lift 50–60 pounds as needed.
• Team-oriented with effective conflict resolution skills.
• Strong interpersonal skills with a customer-first mindset.
• Demonstrated ability to work independently with minimal supervision.
• Strong organizational skills with the capacity to manage multiple tasks and projects simultaneously.
• Ability to collaborate effectively in a team-oriented environment while maintaining accountability for individual tasks.
•  Ability to work overtime as needed.

Preferred:

• Associate’s degree.
• Familiarity with agriculture or the agricultural industry.
• Experience with  e-commerce platforms.

Compensation and Benefits: 

This position comes with a competitive compensation plan that includes a base wage, benefit options, retirement savings plan with company contribution, vacation, and personal days.

Why work for DLF? 

We do good things! Grass is more than just a pretty sight – it helps fight climate change by trapping carbon and preventing soil erosion, making it a vital ally in preserving the environment. Grass acts as a natural filter, purifying water and improving air quality, while also providing essential habitats for diverse wildlife, showcasing its crucial role in supporting biodiversity and sustaining ecosystems. Grass feeds animals. Grass produces oxygen. Just a few reasons.... and many more! Check us out!

Ready to make an impact? We invite you to come and grow with us and apply today!

If you meet the above qualifications and are interested in joining our DLF team, please apply to the role on our careers page. https://careers.dlf.com. Please upload your resume and a cover letter highlighting your talent and why you fit this role.

We thank all applicants who apply for this position but advise only those applicants selected for an interview will be contacted.

DLF USA Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection, and placement process. Alternate format available upon request.