Customer Service Representative

Western Suburbs - Melbourne

DLF Seeds is a market leading proprietary seed company operating across each state of Australia.  We focus on all aspects of the seed market, from R&D to product supply and technical support for customers.

Our values are built on a foundation of acting with respect, trust, and integrity.  It’s important to us that we are empowering our people, creating innovation and entrepreneurship, realising global synergies, and operating in an environmentally sustainable way.

We have an exciting opportunity for an experienced Customer Service Representative to join our team in Truganina, Western Suburbs, Melbourne.

About the role:

Permanent 38 hours per week: We are currently seeking an energetic, innovative and passionate Customer Service professional to join our team in Truganina. You will be responsible for providing a high level of quality service to both internal and external customers. This role would suit a friendly individual who likes to dot their i’s and cross their t’s.

Your duties will include:

• Relaying seasonal information to customers regarding availability and supply
• Updating customers on order and distribution constraints
• Processing orders in a timely and efficient manner
• Liaising with freight companies
• Managing consignment stock and working closely with the accounts team
• Building strong relationships with customers
• Updating data in our CRM system.

About you

We are looking for someone with:

• Previous customer service and administration experience in a wholesale environment with demonstrated ability to resolve issues quickly and effectively
• Developed customer service skills with a professional and approachable phone manner
• Proven written and verbal communication skills with a high level of accuracy and attention to detail
• Competent in using the MS office suite (particularly excel) as well as a variety of databases
• Experience in Navision platforms (or similar large ERP systems) would be looked upon favourably but not essential
• Strong numerical and analytical skills with the ability to learn complex information quickly
• Experience in dealing with freight companies would be beneficial.

What we can offer you:

• A friendly and enjoyable working environment
• On-site parking
• Employee benefits; Life & Income Protection Insurance and an Employee Assistance Programme
• Supportive Management
• Personal Development opportunities.
   

A full position description is available for this role upon request by emailing recruitment@dlfseeds.com.au

For a confidential discussion regarding the role please feel free to call Kayla Di Campli - National Customer Service Manager on 03 8379 7493

Hit the Apply Now button and upload your resume and complete our online forms. You will be taken to our parent company career portal.