Customer Service Associate

Job Family:  Supply Chain/Logistics/Customer Service
Business Unit:  SBU North America
Location: 

Lindsay, ON, CA, K9V 4S3

DLF Canada /North America SBU is currently recruiting for a Customer Service Associate for our Lindsay, Ontario, Canada operation. This is a one-year contract role that may lead to further opportunities.

 

DLF Group is the world leader in the development and sale of high-quality seeds for the agricultural and (professional) lawn market. By continuously developing new innovative varieties and products, and with a strong focus on quality and reliability, DLF Group offers demonstrable value to the business of their customers and other relationships.

DLF North America SBU, is one of our four Strategic Business Units. DLF employees are characterized by a high level of competency, passion, and commitment. Together with an entrepreneurial mindset and a flat organization, this contributes to DLF’s unique agility. 

Come grow with DLF!

Check us out www.dlf.com (Global) & www.dlfpickseed.ca (Canada)

 

Essential Duties and Responsibilities:

  • Customer Service activities -ensure “total customer satisfaction”
  • Phone reception through Teams
  • Mailing/Scanning
  • Order entry processing activities including formulation and input of custom blends
  • Accounts Receivable activities – including invoicing customers, credit memos and credit card payments
  • Respond to all customer inquiries
  • Assist sales team activities -quotes, pricing and availability
  • Assist sales team with reconciling customer and dealer accounts
  • Tracking Shipments
  • Back up support for other team members

 

Qualifications:

  • 2 plus years of office/administrative experience in agricultural sales-related business, seed experience preferred
  • Post-secondary education in office, business related programs
  • Accounting experience an asset
  • Excellent numerical, verbal, written, listening and interpersonal communication skills.
  • Strong organizational, multi-tasking, prioritization skills with attention to detail.
  • Ability to manage multiple concurrent projects
  • Proficiency with Microsoft Office – Excel & Word
  • Navision software experience an asset
  • JD Edwards experience an asset

 

Compensation and Benefits:

This position comes with a competitive compensation plan that includes a base salary, benefits, Group RRSP option with company matching program. Compensation will be based on experience.

 

If you meet the above qualifications and are interested in joining our DLF team, please click apply.

We thank all applicants who apply for this position but advise only those applicants selected for an interview will be contacted. DLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection, and placement process. Alternate format available upon request.