Customer Service Associate (ON)

DLF Canada /North America SBU is currently recruiting for a Customer Service Associate for our Lindsay, Ontario, Canada operation.

DLF Group is the world leader in the development and sale of high-quality grass seeds for the agricultural and (professional) lawn market. By continuously developing new innovative varieties and products, and with a strong focus on quality and reliability, DLF Group offers demonstrable value to the business of their customers and other relationships.

DLF North America SBU is one of our four Strategic Business Units. DLF employees are characterized by a high level of competency, passion, and commitment. Together with an entrepreneurial mindset and a flat organization, this contributes to DLF’s unique agility.

Come grow with DLF!

Explore DLF More:  https://dlf.com (Global) & https://ca.dlf.com (Canada)

Essential Duties and Responsibilities:

• Customer Service activities -ensure “total customer satisfaction”
• Phone reception through Teams
• Mailing/Scanning
• Order entry processing activities including formulation and input of custom blends
• Accounts Receivable activities – including invoicing customers, credit memos and credit card payments
• Respond to all customer inquiries
• Assist sales team activities -quotes, pricing and availability
• Assist sales team with reconciling customer and dealer accounts
• Tracking Shipments
• Back up support for other team members

Qualifications:

• 2 plus years of office/administrative experience in agricultural sales-related business, seed experience preferred
• Post-secondary education in office, business related programs
• Accounting experience an asset
• Excellent numerical, verbal, written, listening and interpersonal communication skills.
• Strong organizational, multi-tasking, prioritization skills with attention to detail.
• Ability to manage multiple concurrent projects
• Proficiency with Microsoft Office – Excel & Word
• Navision software experience an asset
• JD Edwards experience an asset

Compensation and Benefits:

This position comes with a competitive compensation plan that includes a base salary, benefits, Group RRSP option with company matching program. Compensation will be based on experience.

Why work for DLF?

We do good things! Grass is more than just a pretty sight – it helps fight climate change by trapping carbon and preventing soil erosion, making it a vital ally in preserving the environment. Grass acts as a natural filter, purifying water and improving air quality, while also providing essential habitats for diverse wildlife, showcasing its crucial role in supporting biodiversity and sustaining ecosystems. Grass feeds animals. Grass produces oxygen. Grass provides beauty. Just a few reasons.... and many more! Check us out!

Ready to make an impact? We invite you to come and grow with us!

If you meet the above qualifications and are interested in joining our DLF team, please apply to the role on our careers page. https://careers.dlf.com under the North America division.

We thank all applicants who apply, but only those applicants selected for an interview will be contacted.

DLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection, and placement process. Alternate formats available upon request.