National Customer Service Manager

PGG Wrightson Seeds is part of the global seed cooperative DLF, servicing New Zealand, Australia and international markets. We cover every stage of the seed journey – from research and development through to production, supply, and on-farm support. Our values are built on a foundation of respect, trust, and integrity. We are committed to empowering our people, fostering innovation and entrepreneurship, realising global synergies, and operating in an environmentally sustainable way.

We are seeking a skilled National Customer Service Manager to lead and elevate our customer service function across the organisation. This is a senior leadership role responsible for shaping and delivering a best‑in‑class customer experience that aligns with our purpose, values, and strategic direction.

You will lead a national customer service team, drive continuous improvement, and ensure operational excellence across processing, systems, and service delivery. Acting as the voice of the customer internally, you’ll partner across the business to strengthen relationships, improve outcomes, and enhance our reputation in the market.

Key Responsibilities

• Lead and develop a high‑performing national customer service team, ensuring consistent, high‑quality service across internal and external customers
• Represent the Customer Service function in cross‑functional forums, bringing the voice of the customer into business decision‑making
• Use customer feedback and performance data to enhance the end‑to‑end customer journey and embed service best practice
• Oversee customer‑related systems, processes, and technologies to ensure accurate processing and clear product availability and order status communication
• Collaborate cross-functionally to optimise inventory levels, drive freight and operational efficiencies, and deliver against service-level commitments

What we are looking for:

• Proven leadership experience in a customer service, operations, or service delivery environment
• Strong people leadership capability with a focus on team development and performance
• Excellent stakeholder engagement and communication skills
• A continuous improvement mindset with strong analytical capability
• Experience overseeing systems, processes, and enhancing operational performance

Why Join Us?

• Comprehensive Benefits: Enjoy health, life, and income protection insurance, wellbeing initiatives, and ongoing professional development.
• Exceptional Location: Our purpose-built office is located in the rural community of Lincoln, offering the best of both worlds—close to Christchurch, yet surrounded by beautiful countryside.
• Global Reach: Collaborate with colleagues across New Zealand, Australia, and the wider DLF global network.
• Values-Driven Culture: Join an inclusive, high-performing workplace where trust, respect, and integrity are at the heart of everything we do.

Ready to make a difference?

PGG Wrightson Seeds is committed to creating long-lasting, successful careers for our people. If you have a strong affinity for people leadership, strategic thinking and operational discipline we would love to hear from you.

Applicants – hit Apply Now and you will be taken to our career page. A position description is available from recruitment@pggwrightsonseeds.co.nz

Applications close 5pm 30th April 2026.