Sales Support Specialist

DLF North America is currently recruiting for an on-site Sales Support Specialist for our operation located in La Crosse, WI.

DLF Group is the world leader in the development and sale of high-quality grass seeds for the agricultural and (professional) lawn market. By continuously developing new innovative varieties and products, and with a strong focus on quality and reliability, DLF Group offers demonstrable value to the business of their customers and other relationships.

DLF North America SBU, is one of our four Strategic Business Units. DLF employees are characterized by a high level of competency, passion, and commitment. In everything we do we act with respect, trust and integrity.

Come grow with DLF!

Check us out www.dlf.com (Global) & visit our careers page at https://careers.dlf.com.

About the Job

The Sales Support Specialist is a proactive problem-solver who thrives in a fast-paced, deadline-driven, team-oriented environment. The role requires independence, strong initiative, and the ability to manage multiple priorities efficiently.

Reports to:  Sales Support Supervisor

Job Summary:

The Sales Support Specialist serves as a critical link between customers, the sales team, and internal departments to ensure smooth and efficient operations. This role combines customer service, order management, and administrative support, helping the sales team focus on driving business growth. Success in this position requires strong organizational skills, clear communication, and the ability to anticipate needs, solve problems proactively, and maintain a high level of professionalism when interacting with customers and colleagues.

Essential Duties and Responsibilities:

• Processing customer orders and invoicing. 

• Responding to customer service or account inquiries. 
• Providing administrative support to multiple salespeople. 
• Answering, screening, and routing incoming telephone calls. 
• Assisting salespeople with price quotes. 
• Greeting and directing company customers/visitors. 

• Assisting with general office duties. 
• Other duties as assigned.

Qualifications:

• Excellent interactive verbal, written communication skills. 
• Exceptional organizational skills and attention to detail. 

• Proven time management skills, ability to meet deadlines. 
• Ability to prioritize tasks and to delegate when appropriate.
• Strong analytical and problem-solving skills.  
• 2+ years of similar customer service experience in increasingly responsible roles. 
• Comfort with technology and strong ability to learn new systems. 

• Proficient with Microsoft Office Suite or related software, including Excel. 
• Ability to work overtime hours as necessary. 

Compensation and Benefits: 

This position comes with a competitive compensation plan that includes a base wage, benefit options, retirement savings plan with company contribution, vacation, and personal days.

Why work for DLF? 

We do good things! Grass is more than just a pretty sight – it helps fight climate change by trapping carbon and preventing soil erosion, making it a vital ally in preserving the environment. Grass acts as a natural filter, purifying water and improving air quality, while also providing essential habitats for diverse wildlife, showcasing its crucial role in supporting biodiversity and sustaining ecosystems. Grass feeds animals. Grass produces oxygen. Just a few reasons.... and many more! Check us out!

Ready to make an impact? We invite you to come and grow with us and apply today!

If you meet the above qualifications and are interested in joining our DLF team, please apply to the role on our careers page. https://careers.dlf.com. Please upload your resume and a cover letter highlighting your talent and why you fit this role.

We thank all applicants who apply for this position but advise only those applicants selected for an interview will be contacted.

DLF USA Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection, and placement process. Alternate format available upon request.