IT Support Technician

Job Family:  Information Technology
Business Unit:  DLF Finance & IT
Location: 

La Crosse, WI, US, WI 54603

IT Support Technician

La Crosse, WI

 

 

General Description: The IT Support Technician plays an important role on the North American IT team and will be working in a highly dynamic, fast changing and fluid work environment.  

 

Reports to:        Rick Smeall, IT Manager Americas – Global IT Matters 

Shari Maasdam, VP Finance SBU NA – Local Matters 

 
Job Summary: 

The IT Support Technicians role is to maximize and provider primary service desk support to maintain an effective technology environment to all users in DLF North America. This entails user access, daily operation and application of systems including (but not limited to) Office 365, Sharepoint, OneDrive, Teams, Windows OS and Windows Virtual Desktop, HHD and network equipment and phone systems in Jive. The goal is to ensure that information flows timely and securely to and from the organization as well as within the organization.  

The IT Support Technician is an analytical, detail-oriented individual with an entrepreneurial spirit who thrives with ownership and autonomy.  It is important that our IT Support Technician has a customer service focus and solutions based mindset. 

 

Essential Duties and Responsibilities: 

  • Provide 1st Level Support all companies owned by DLF within North America. 
  • Provide primary Service Desk support on site for all Oregon locations, which includes local equipment and hardware. 
  • Order, manage and maintain inventory. 
  • Implement IT services hardware and software. 
  • Set up new users in required systems. 
  • Partner with DLF NA IT on technology infrastructure for the organization. 
  • Ensure all staff, as well as the NA IT Manager has the information, technical skills and resources needed for success.  
  • Mobile Device setup. 
  • Provides personal assistance to users regarding program related issues to raise users’ capabilities. 
  • Ensure databases and archives are protected from security breaches and data losses, monitor accuracy of the data 
  • Troubleshoot data-related problems and perform maintenance or modifications and updates for local systems. 
  • Adopt a “customer service” orientation towards the provision of IT services to both internal/external customers.   
  • Promote a safe, healthy work environment by maintaining a zero-tolerance standard of reducing risk of threat or injury; in compliance with legislative requirements and Company policy. 
  • Create Documents to be stored in DLFNA IT Team Site for support 
  • Other duties as assigned. 

 

Job requires occasional travel, evening and weekend work may be required. 

 

Qualifications:  

  • Associates Degree or higher. 
  • 3+ years of similar experience in increasingly responsible roles. 
  • Excellent verbal, written, listening and interpersonal communication skills. 
  • Strong organizational, multi-tasking, prioritization skills and follow-up skills with attention to detail. 
  • Ability to manage multiple concurrent projects. 
  • Ability to work overtime hours as necessary. 
  • Demonstrated knowledge of operating systems, computer hardware, software maintenance and troubleshooting.  
  • Ability to perform detailed work with a high degree of accuracy while handling highly sensitive and confidential information. 

 
Preferred: 

  • Bachelor’s Degree or higher.  
  • 5+ years of quality work experience.