IT Support Technician

DLF USA Inc. is currently recruiting for an IT Support Technician.

DLF Group is the world leader in the development and sale of high-quality grass seeds for the agricultural and (professional) lawn market. By continuously developing new innovative varieties and products, and with a strong focus on quality and reliability, DLF Group offers demonstrable value to the business of their customers and other relationships.

DLF North America SBU, is one of our four Strategic Business Units. DLF employees are characterized by a high level of competency, passion, and commitment. In everything we do we act with respect, trust and integrity.

Come grow with DLF!

Check us out www.dlf.com (Global) & www.dlfpickseed.com (USA) & visit our careers page at https://careers.dlf.com.

About the Job:

The IT Support Technician’s role is to maximize and provider primary service desk support to maintain an effective technology environment to all users in DLF North America. This entails user access, daily operation and application of systems including (but not limited to) Office 365, Azure, SharePoint, OneDrive, Teams, Windows OS and Windows Virtual Desktop, Android, iOS, network equipment and phone systems in Goto. The goal is to ensure that information flows timely and securely to and from the organization as well as within the organization.

The IT Support Technician is an analytical, detail-oriented individual with an entrepreneurial spirit who thrives with ownership and autonomy.  It is important that our IT Support Technician has a customer service focus and solutions based mindset.

Essential Duties and Responsibilities:

• Provide 1st Level Support all companies owned by DLF within North America.
• Provide primary Service Desk support on site for all Oregon locations, which includes local equipment and hardware.
• Order, manage and maintain inventory.
• Implement IT services hardware and software.
• Set up new users in required systems.
• Partner with DLF AME IT on technology infrastructure for the organization.
• Ensure all staff, as well as the IT Manager Americas has the information, technical skills and resources needed for success.
• Mobile Device setup.
• Provides personal assistance to users regarding program related issues to raise users’ capabilities.
• Ensure databases and archives are protected from security breaches and data losses, monitor accuracy of the data.
• Troubleshoot data-related problems and perform maintenance or modifications and updates for local systems.
• Adopt a “customer service” orientation towards the provision of IT services to both internal/external customers. 
• Promote a safe, healthy work environment by maintaining a zero-tolerance standard of reducing risk of threat or injury; in compliance with legislative requirements and Company policy.
• Create Documents to be stored in a IT Team Site for support
• Other duties as assigned.

Job requires occasional travel, evening and weekend work may be required.

Qualifications:

• Associates Degree or higher.
• 3+ years of similar experience in increasingly responsible roles.
• Excellent verbal, written, listening and interpersonal communication skills.
• Strong organizational, multi-tasking, prioritization skills and follow-up skills with attention to detail.
• Ability to manage multiple concurrent projects.
• Ability to work overtime hours as necessary.
• Valid driver’s license.
• Demonstrated knowledge of operating systems, computer hardware, software maintenance and troubleshooting.
• Ability to perform detailed work with a high degree of accuracy while handling highly sensitive and confidential information.

Preferred:

• Bachelor’s Degree or higher.
• 5+ years of quality work experience.

Compensation and Benefits: 

DLF USA Inc. offers a competitive compensation plan with base pay, benefits that include medical, dental, vision, life and disability insurance, a 401k plan, paid holidays, and vacation & paid personal days.

Why work for DLF? 

We do good things! Grass is more than just a pretty sight – it helps fight climate change by trapping carbon and preventing soil erosion, making it a vital ally in preserving the environment. Grass acts as a natural filter, purifying water and improving air quality, while also providing essential habitats for diverse wildlife, showcasing its crucial role in supporting biodiversity and sustaining ecosystems. Grass feeds animals. Grass produces oxygen. Just a few reasons.... and many more! Check us out!

Ready to make an impact? We invite you to come and grow with us!

If you meet the above qualifications and are interested in joining our DLF team, please apply to the role on our careers page. https://careers.dlf.com. Please upload your resume and a cover letter highlighting your talent and why you fit this role.

We thank all applicants who apply for this position but advise only those applicants selected for an interview will be contacted.

DLF USA Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection, and placement process. Alternate format available upon request.